Program code: Comskils
Communication skills are vital in every organisation. Yet these basic skills are all too often taken for granted. To be successful in any role in your organization, you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. Effective communication leads to better productivity, an improved service for your clients and higher team morale.
The course allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them and their particular style.
• What is communication • Types of business communications • Methods of communication • Communication style and pitfalls • How to achieve effective communication • Effective listening techniques • How to deal with different situations • Dealing with difficult people • Dealing with people under stress • Interpersonal techniques • Influencing skills • Control body language to look confident and approachable • Deal with questions that are difficult to handle
Assessment and Certification
Upon successful completion of the course, candidates will be awarded “Communication Skills” Certificate.