Communication Skills

Program code: Comskils


Course Outline


																		Communication skills are vital in every organisation. Yet these basic skills are all too often taken for granted.  To be successful in any role in your organization, you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. 
Effective communication leads to better productivity, an improved service for your clients and higher team morale.

																	

Course Objectives


																		The course allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them and their particular style. 
																	

Course Content


																		•	What is communication
•	Types of business communications
•	Methods of communication 
•	Communication style and pitfalls 
•	How to achieve effective communication 
•	Effective listening techniques 
•	How to deal with different situations 
•	Dealing with difficult people 
•	Dealing with people under stress 
•	Interpersonal techniques 
•	Influencing skills 
•	Control body language to look confident and approachable
•	Deal with questions that are difficult to handle

																	

Assessment and Certification


																		Upon successful completion of the course, candidates will be awarded “Communication Skills” Certificate.  
 

																	

Target Audience


																		
																	

Location

Asdal Gulf Hotel

Date & Time

12-07-2019
26-07-2019

9:00-14:00

Program Duration

16 Hours
2 Days

Prerequisite

No Prerequisite

Price

BHD 575.0 Convert to USD

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