Communication Skills

Program code: Comskils

Course Outline

																		Communication skills are vital in every organisation. Yet these basic skills are all too often taken for granted.  To be successful in any role in your organization, you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. 
Effective communication leads to better productivity, an improved service for your clients and higher team morale.


Course Objectives

																		The course allows you to identify and adapt your communication style. Your ability to listen and comprehend the intention/message behind the words used by others will be improved. You will be able to identify ways to talk with other people in a manner that relates to them and their particular style. 

Course Content

																		•	What is communication
•	Types of business communications
•	Methods of communication 
•	Communication style and pitfalls 
•	How to achieve effective communication 
•	Effective listening techniques 
•	How to deal with different situations 
•	Dealing with difficult people 
•	Dealing with people under stress 
•	Interpersonal techniques 
•	Influencing skills 
•	Control body language to look confident and approachable
•	Deal with questions that are difficult to handle


Assessment and Certification

																		Upon successful completion of the course, candidates will be awarded “Communication Skills” Certificate.  


Target Audience



Asdal Gulf Hotel

Date & Time



Program Duration

16 Hours
2 Days


No Prerequisite


BHD 575.0 Convert to USD